Refund policy

Product exchange and return conditions

• Products that are personalized (embroidered with a name or screen printed with a name and number on the product), promotional products, and products with limited purchase rights or Limited Edition products cannot be exchanged or returned in any case, except for products with defects resulting from manufacturing.
• Regular-priced products, products that use member discounts, and products that are discounted in season can be exchanged or returned.
• Product exchanges/returns can be made within 14 days from the date the product arrives at its destination.
• The product must be in perfect condition, unused, with no torn or damaged product labels, and the product must be in its complete packaging.
• For product exchanges or returns, the customer is responsible for the return shipping and the shipping cost of THB 100 for the new product to be exchanged in all cases, except for products with manufacturing defects only
  
• Product exchange/return is limited to 1 time per 1 order number.
• If it is found that the number of product return history is close to the order, the officer has the right to refuse to return the product and reserves the right to close the user account on tlss.co.th without prior notice.