Warranty & Product Claim Policy

Warranty & Product Claim Policy

1. Warranty Coverage
1.1 This warranty applies only to products purchased from TLSS Thailand or our authorized retailers, including:
Ari Football
RKID Football Shop
LFootballboots
KT Soccer
Biblebotsshop
The warranty covers products used under normal and intended conditions and defects resulting from manufacturing faults only.
1.2 TLSS Thailand reserves the right to reject any warranty claim that does not comply with the terms and conditions stated in this policy.

2. Warranty Period
2.1 Products are covered by a 30-day warranty from the original date of purchase, as verified by the purchase receipt or other valid proof of purchase.

3. How to Submit a Warranty Claim
3.1 Please contact the retailer or sales channel where the product was purchased. Submit your claim along with clear photos of the product and a brief description of the issue. Claims may be submitted either online or in-store.
3.2 A valid purchase receipt, tax invoice, or other proof of purchase must be provided for every warranty claim.
3.3 The physical product must be returned to the original place of purchase. Please contact the seller for shipping instructions if applicable.
3.4 Please return the product clean and complete with its original packaging and all included accessories to facilitate the warranty claim process.
3.5 If your warranty claim is approved, you will receive a replacement product of the same model and size, subject to stock availability.
3.6 If the original product is no longer available, TLSS Thailand will offer an alternative product from the same brand with an equal or higher retail value for your consideration.

4. Warranty Exclusions
The warranty does not cover products that:
4.1 Have been used improperly or for unintended purposes (such as using football boots on unsuitable playing surfaces) or have been damaged due to improper care or maintenance.
4.2 Have been modified, altered, or repaired by unauthorized parties.
4.3 Were purchased with a discount of 30% or more.
4.4 Were received as complimentary items, promotional gifts, or prizes from marketing campaigns or events.

5. Policy Updates
5.1 TLSS Thailand reserves the right to amend, modify, or update this Warranty & Product Claim Policy at any time without prior notice.